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“Comprehensive and a must read.”
-Dr. Patricia Mitchell, University of San Francisco

Meeting the Ethical Challenges of Leadership: Casting Light or Shadow, Third Edition identifies the unique ethical demands of leadership and then equips readers to meet these challenges. This new edition retains the elements of the text that have contributed to its success while broadening its appeal. Written in an informal, accessible style, author Craig E. Johnson takes an interdisciplinary approach to leadership ethics while blending research and theory with practical application. This unique text promotes ethical decision-making and action through skill development, self-assessment, and application exercises

New to the Third Edition

• Presents Focus on Follower boxes that broaden coverage of the text and introduce concepts students can apply to their role as followers
• Provides a new reference section at the end of the book that serves as a starting point for further research and exploration
• Includes a new chapter on ethical influence
• Expands coverage to reflect the growing interest in leadership ethics, incorporating new topics, theory, and research findings
• Updates cases retained from previous editions and includes new cases that cover such topics as the tenure of Hewlett Packard’s CEO Carly Fiorina and scandals involving stock options and student loans
• Features new films in the “Leadership Ethics at the Movies” cases

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Instructors Resources on CD include teaching strategies, a test bank, sample syllabi, assignment descriptions, and more. Qualified instructors may request a copy by contacting Customer Care at 1-800-818-SAGE (7243) from 6 am – 5 pm, PST.

Intended Audience
Looking at the leader’s inner life, including character development and values, this student-friendly book is designed as a core text for undergraduate and graduate courses in Leadership and Ethics in a variety of fields of including business and management, communication, psychology, and education.

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Meeting the Ethical Challenges of Leadership: Casting Light or Shadow

Product Description
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

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Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement.

The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives.

Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations