Organizational behavior is not just a text book for those interested. That is how I understood it first. It took time for the theory to settle in and relate with my previous and actual experiences.
Common sense has not much in common with science. The research in the human nature field of the professional life is extensive. And is normal to be so because, in a world where competencies rule, the real competitive advantage is given by the effective management of your employees.
It becomes vital for a company to explain, manage, and, most important, to predict the behavior of the organization as a whole and of each employee as a professional.
Explain. You can get busy with establishing rules for why things happened. The further you try to generalize the far you are from the real reason. When people are happy with their job, complain, refuse to perform or quit is easy to find an answer. Ask and more important LISTEN.
Manage. A manager is just an administrator of people, situation or inventory (this affirmation will be developed in other posts). Administration is the art of getting things done. No matter if it is a quick fix or a procrastinated decision process … things must happen for the organization to survive and adapt.
Predict. The study of organizational behavior combined with your own experience can give you knowledge about what was in the past and why. For the future you can be only ready … ready to listen. You need to listen to market, the decision makers in your company, but above all you need to listen:
- To those with whom you spend at least eight hours a day
- To your conscience
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